Return Policy

Purchases made at shop.guamsoap.com are covered by a 30-day return policy.

 

Non-defective returns are subject to a 30% restocking fee. Shipping is nonrefundable.

Returns must be received within 30 days from the date the order was shipped out unless otherwise specified by a customer service rep.

After 30 days, customers are only eligible for a replacement under the warranty. If no replacement is available, an exchange for a comparable model and/or store credit will be issued at our discretion.

All returns must be shipped at the customer’s expense unless the item meets the following criteria:

  * The wrong item was inadvertently shipped out of our warehouse.

  * The item was not as described and/or misadvertised.

The turnaround time for most refunds and replacements is 5-10 business days after we receive the product.

Products must be returned in like-new condition with all accessories and packaging. 

shop.guamsoap.com is not responsible for personal data and/or non-related products left in the returned merchandise.

Any physical damage on a product will automatically void its return policy/warranty and we will return any products that exhibit physical damage back to the customer.

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